FollowUp bakes TCPA, DNC, and state telemarketing guardrails into every send. Here is how we help you document consent, avoid known litigators, enforce quiet hours, and pass a regulator audit without a late-night fire drill.
Every cold-lead delivery runs through a federal and state Do Not Call check powered by Tracerfy. Scrubbing runs at import time, at enrollment, and one more time right before the send. Flagged numbers are blocked and logged to the compliance audit trail.
Known TCPA professional plaintiffs and litigator watch-list numbers are hard-blocked at every intake path: marketplace, prospector, CSV import, and manual add. The block is enforced at the database layer and cannot be silently bypassed.
If a number later appears on the list, our before-insert hook propagates the block to any existing records automatically.
Every lead import prompts you to record where consent came from: web form URL, signature file, deal ID, broker contract, or EBR basis. We capture it at the moment of intake instead of trying to reconstruct it months later when a complaint lands.
Each lead carries a consent record with full provenance: source URL, timestamp, IP address, user agent, signed document reference, and deal ID. Pull the record on any lead in one tap. Export the full set on demand.
Append-only log of every compliance event: consent captured, DNC block, litigator block, opt-out received, override applied, pre-send check result. Rows are immutable. Export the full trail for your account at any time.
Federal default (8 AM to 9 PM recipient local time) plus 18 states with stricter windows. Sends scheduled during a quiet window are auto-rescheduled to the next legal slot. You can preview the enforced send time before you confirm.
All 50 states are mapped: DNC registries, mini-TCPA statutes, calling time windows, consent requirements, storm solicitation rules, and industry-specific restrictions. See the state reference for the current set.
For users on the Twilio path, FollowUp handles 10DLC brand vetting, campaign registration, and throughput tier assignment through The Campaign Registry. Sample templates are pre-submitted and refreshed automatically when you update your use case.
STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REMOVE, and OPTOUT are processed automatically on every inbound message, across every channel, in real time. International equivalents are recognized. Opt-out processing cannot be disabled.
Every new user must read and acknowledge compliance responsibilities before they can send their first message. The acknowledgment is time-stamped, version-tracked, and stored as immutable evidence of informed consent.
Every blast and workflow first-launch runs through a preflight that verifies consent, DNC status, litigator status, quiet hours, and state-specific rules before any message leaves the platform. Blockers are surfaced in a modal before you confirm the send.
You can remove blocked recipients and send to the rest, or cancel the send outright. The result of every pre-send check is written to the audit log.
Email [email protected] and a human compliance reviewer will respond during business hours.